Premier Parking Solutions – Appeal Guide

Elizabeth Elhamri Elizabeth Elhamri beat two penalty charge notices issued by Premier Parking Solutions .  The first one, she received a letter from the company which said she had been fined for parking illegally, however, it was in a parking spot that belonged to her unit and that she was legally allowed to park in. Mrs Elhamri  could not remember receiving a ticket and questioned the fine.  But Premier Parking Solutions wrote back a number of times, saying the ticket was valid and was threatening court action unless she paid it.  She hired a solicitor who wrote to the company on her behalf and she did not hear from Premier Parking Solutions again. She also appealed successfully against a fine she received while parking outside Exeter Central Station.  She said she was buying a ticket from the machine  at the time the fine was issued, and that she was not given enough time to do so.   She  later checked with the British Parking Association and found that Premier Parking Solutions are required to allow drivers a trace time to buy a ticket. Ettie Coles Ettie Coles from Witney, was fined by Premier Parking Solutions  for not displaying a valid ticket in in the car park behind the Lloyds TSB bank in the town centre. She paid 30p for half-an-hour – but ticket flipped over when she shut the car door. Mrs Coles wrote to Premier Parking Solutions – who manages the car park – enclosing the ticket as proof she had paid the required fee and explained what had happened.  However, the company told  her it had rejected her appeal. In the letter to Mrs Coles, appeals manager Oliver Taylor wrote a standard template reply: “Vehicles must be parked only in designated areas, with a valid permit or ticket clearly on display at all times. John Stevens John Stevens, from Whitleigh, contacted complained to local council when he was issued a parking fine after leaving his vehicle in Miller Court Industrial Estate in Millbay. Mr Stevens said two parking signs, one at each entrance, were in the car park and read: “Parking in Miller Court is for Tenants, Staff and Bona fide Visitors only.” He had been issued a parking ticket from Premier Parking Solutions (PPS) for £75. Mr Stevens wrote to the council to raise his concerns about the conflicting signage in the car park. The response from the council said: “In recent weeks we have received several complaints about car parking arrangements at Miller Court. As a result of these complaints we are in the process of reviewing these arrangements. In particular, we will be undertaking a review of the current signage and making any necessary changes to avoid any confusion in future.” Premier Parking Solutions, who have been enforcing car parking restrictions at Miller Court on behalf of the council for the last 30 months, said Mr Stevens must still pay the fine, despite his appeal. A spokesperson for the council said that council accepted there was once sign that was wrong, and this was the sign that Mr Stevens saw.  So council will be asking Premier Parking Solutions to withdraw his PCN. But Mr Stevens said he wanted Premier Parking Solutions to can every ticket it has issued over the past 2 years whilst the conflicting signs have been up.

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